Customer Service

Stay agile and Empower agents

In delivering excellent customer experiences, every interaction matters. Microsoft Dynamics 365 allows agents to deliver greater service. It also gives them the opportunity to focus on their customers instead of handling different systems and screens.


Effortless customer service

We make it easy for customers to solve issues on their own with our self-service CRM solution. We also provide a customizable online support portal that leverages an organized, searchable knowledgebase to deliver real-time updates, consistent answers to service questions, and product and service information and documentation.


Self Service
Field Service
Knowledge Management
Service Intelligence
Case Management

We allow agents to provide segregated levels of support with flexible Service Level Agreements (SLA) and also gain insight into service effectiveness with the ability to track and analyze key metrics like First Response and Case Resolution

  • Manage related cases, review entitlements , and a Timer to ensure you do not exceed/breach your SLA’s
  • Defining and managing service entitlements and SLA’s.
  • Creating dynamic routing and queuing rules to ensure you hit your service targets.
  • Merging duplicate or creating relationships between cases to eliminate redundancies.

Defining and customizing enterprise-wide KPI’s and associate processes and rules to ensure they are all met.




Achieving service effectiveness and increasing customer satisfaction with Dynamics 365

Successful CRM business solution boosts sales productivity with:

  • Insight to customer understanding
  • Improved sales
  • Increased sales success
  • Shortened sales cycle
  • Improved win rates
  • More informed cusomers

Our major concern is focused on helping you optimize profitability, revenue and customer satisfaction by fostering customer-satisfying behaviors and implementing customer-centric processes that are efficient.


Impactful marketing communications
  • More effective planning and execution of marketing campaigns
  • Sharpened marketing mix
  • Strengthened customer loyalty
  • Improved business performance monitoring
Improved customer experience
  • Faster, more precise resolution of customer issues
  • 24x7 customer self-service